Refund and Digital Product Policy

Last updated: November 8, 2026

Digital delivery

Our products are digital files. After checkout, your download link appears on screen and is emailed to the address you provide. Nothing ships.

All sales are final

Because digital files are delivered instantly and can’t be returned, all sales are final. The one exception is a duplicate order: if you accidentally buy the same product twice, contact us within 14 days and we’ll refund the duplicate.

We’ll help with file problems

If a file won’t download or open, contact us with the email address you used at checkout. We’ll help you access it or send a working copy.

Download links

Download links expire 24 hours after purchase. If yours has expired, click it and a new link will be sent to your email automatically.

Personal use

Your purchase includes a personal, non-transferable license. Please don’t share, resell or redistribute the files.

Your rights where you live

If you live in the EU or UK, you normally have 14 days to cancel an online purchase. For digital downloads, that right ends once you ask for immediate access and the download becomes available. You confirm this at checkout. Nothing in this policy limits other rights you have under the consumer laws where you live.

Questions

Email hello@theinnershiftco.com. Please reach out before disputing a charge so we can help.